For those Xbox One owners with a bad drive (as well as replacing the drive), Microsoft is offering a free game, digital download of course, from the launch titles – Forsa, Ryse, Zoo Tycoon or Dead Rising. This is good PR on Microsoft’s part. There is also an Advance Exchange Program available so you can receive a replacement console before sending out your defective unit. So, your play time is not impacted much with digital games. Still out of luck when using physical media, though.
Following the Xbox One launch this past Friday, reports of defective disc drives prompted Microsoft to say it was "taking care of our customers" affected by hardware issues. Microsoft said defects were "affecting a very small number of Xbox One customers."
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