Email Support

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I have been getting slaughtered lately by quite a few email requests for support. I try to help out as much as I can, but I am getting a bit overwhelmed. For a fast solution to your issues, and to help others with the same issue, you can post in our forums, or on various other forums around the internet. Also, Microsoft has set up an online support forum, Answers, which is a wonderful place to ask any questions. I frequent there when I’m not working on this site or on my book. Sorry if I can’t get to your email questions, I’ll still try and answer what I can.

Thank you for your support!

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Beyond Backup: Imaging Tools

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IT Expert Voice has an excellent article that you should read if you have any value in your data. I’ve seen so many businesses neglect backups on their crucial data until it’s too late. Then they wonder why you can’t restore their data. Sure, they may have a tape drive, but they haven’t put a tape in since 2004. For the quickest way to get your data back and the system back to a usable state in a hurry, imaging is the way to go. A full disk image is a duplicate of the whole drive you are running, hopefully imaged on a different drive or server somewhere. It only takes a few minutes to restore that image, and you’re back in business. It takes a lot more space than traditional backups, but it is much more thorough and a lot faster for recovery.

Ever have a hard drive burn out completely? I have. It

OpenGL to go Head to Head With DirectX 11

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The war rages on with the open source OpenGL and Microsoft’s DirectX. OpenGL is working on version 4.0 to bring its features up to par with the newest DirectX 11. The battle has been going on since the start of DirectX, with both sides having advantages.

OpenGL 4.0 adds more support for using a graphics processing unit (GPU) for other computing chores and for tesselation, which subdivides a region on a graphics object into many smaller patches for more detailed imagery. The technology got its start as a graphics library at pioneering Silicon Graphics but has grown into a standard that works on many different computer systems and overseen by the Khronos Group.

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Bing Makes Gains on Google

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The search engine, and everything else company, Google is starting to lose more market share to the new Microsoft search engine, Bing. What will Google do to up the ante and get some of those converts back? Who knows… Personally, I think a lot of it is based on demographics. I know a lot of older people use Yahoo search, as it is what they know. The younger crowd uses Google, and the in-betweeners use Bing. They do share a lot of similarities, but it’s that little extra that makes people switch. Anyone can make a search engine, but it takes talent to make one that improves your daily life (maps, phone numbers, pricing, images, etc.). You aren’t just looking for sites that list the terms in the search, you’re looking for information on the terms. Search Engines have a lot of room to grow and improve, and the competition is breeding a lot of new innovation in the market.

Microsoft’s Bing online search service gained usage share in the United States for the ninth straight month in February, according to market researchers at Hitwise and comScore. Google still dominates the market, with about 68 percent of all searches. But Bing now accounts for over 10 percent of searches and, unlike with Google, its share is actually rising. (In second place, Yahoo controls about 15.7 percent of the market.)

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New Hard Drive Technology Will Hurt XP Users

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Starting next year, a new standard in hard drive technology will hurt some XP users. While it’s not really a new technology, it is a different way of doing things. Hard drives format using 512 byte sectors, whereas the new format will use 4K sectors. This means that there will be less unused space on hard drives, helping increase capacity over time. Windows Vista and 7 are already set up to use the new 4K hard drives.

Because XP was coded in a time before this standard switch was under consideration, the Windows OS could see compatibility problems at worst, and speed drops at a minimum. Some advanced drives will be able to emulate the older sector sizes for compatibility, but still, those building their own computers or trading up on hard drives may see notable performance problems. If you’re a devoted XP user facing down the future of storage, tell us how you plan to adapt in the comments

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Microsoft Recommends 32-bit Office Installation

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It seems like the shift to 64-bit may take a bit longer than expected. Microsoft has been slowly migrating from 32-bit to 64-bit with its operating systems, Exchange Server, and now with Office 2010, its applications. All is not great Wonderland, however. Microsoft itself has recommended that users not upgrade to the 64-bit version if they use Office add-ons.

I have been using the 64-bit version of Office 2010 for some time now, and have had no issues with any of the applications. I do not use many add-ons, though.

This quote came from the Microsoft Office 2010 Technology Guarantee FAQ page.

Yes, 64-bit Office 2010 product upgrades will be available. However we strongly recommend most users install 32-bit version of Office 2010 on both 32 and 64-bit Operating Systems because currently many common add-ins for Office will not function in the 64-bit edition. The 64-bit installation of Microsoft Office 2010 products will be available for users who commonly use very large documents or data set and need Excel 2010 programs to access greater than 2GB of memory. There may be technical issues with the 64-bit version and in order to install a 64-bit version of Office 2010 product users must have a 64-bit supported operating system on their PC.

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More IT Departments Heading Towards Windows 7

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Most IT departments skipped over Vista, but are now looking at upgrading their old XP machines to Windows 7. Finally, IT departments are waking up to the new technology. Vista wasn’t that bad, but it sure did fail in the enterprise market. Windows 7 has improved quite a bit, not only on the consumer front, but in the corporate front as well. There are a lot of reasons to upgrade from Windows XP, the major one being the age and relatively insecurity compared to the new OS.

Thomas, CIO at Pella Corp., says his IT team began beta testing Vista’s successor a year ago as an upgrade path from Windows XP. By October, just two months after Windows 7 launched, the Pella, Iowa-based window and door manufacturer had 225 Windows 7 clients up and running

Office 2010 Tech Guarantee FAQ

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PC World has published a FAQ on the free upgrade program for Office 2007 users to upgrade to Office 2010. If you are wanting to take advantage of this free upgrade, and haven’t purchased Office 2007 yet, read this FAQ so you can do it right and get your copy of 2010.

Thinking about purchasing Microsoft Office, but you want to wait until Office 2010 comes out of beta? Don’t bother; just pick up a copy of Office 2007 between now and September 30, and you’ll be eligible to get a free upgrade to Office 2010, thanks to Microsoft’s Technology Guarantee Program.

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Denon Adds Windows 7 Support to A/V Receivers

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Not only am I a computer fanatic, I am also a huge home theater fanatic. I get annoyed going to peoples homes and they brag about their new 73″ big screen TV as they run a standard definition (480i/p) to a non-calibrated TV. On top of that, they have a HTIB (Home Theater in a Box) surround sound package with the speakers randomly set around the room. Yikes. But, for us audio/videophiles, Denon is releasing Windows 7 compatible receivers. I’m a fan of Denon, I love their products. Very high quality, at a good price. Not super high end, but great for us demanding consumers with a budget.

The Denon AVR-4810CI, AVR-4310CI, AVR-3310CI, and AVR-990 have all passed compatibility tests for Windows 7, along with the company’s ASD-51W and ASD-51N networked iPod docks. The compatibility means that Windows 7 users will be able to connect their Windows 7-based computers to the receivers, and stream their computer-based content to their home theater systems.

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Install and Customize Windows 7 on a HP Netbook

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I had the pleasure of using an HP Mini 1000 with Windows 7 last week. My Mother bought one, and immediately removed XP to put Windows 7 on it. Of course, she did it without any help or input, which is amazing. She did do a few little things that I would have done differently. The Netbook only came with 1 GB of RAM, which she needs to immediately upgrade to 2 GB, in my opinion. She installed 7 Ultimate version. That’s a bit overkill on a simple little netbook. But, it works like a dream. I was extremely impressed at the speed. I was going in with low expectations with that little CPU and only 1 GB of RAM. But, that thing flew! Even running a couple of applications (Word 2010, Firefox and Paint) it was quick and responsive.

Another awesome feat: she used the built in Windows Easy Transfer to move files over from her old laptop. Flawlessly, no errors. My Mom knows the basics of computers, and is pretty good at figuring things out. But, the way she went through the upgrade on that Mini impressed even me. Great job. If she can do it, I’m sure anyone can do it! Windows is a lot easier than people give it credit!

This article may be a week too late for her, but it has some valuable information for making the transition to Windows 7 on an HP Mini 1000 easy as apple pie.

I previously reviewed the HP Mini 1000 and not only found a lot to like, but it has become my standard traveling machine, allowing me to leave the MacBook behind, most times. It