Estimated Reading Time: 1 min
Microsoft has said that they have had fewer phone calls into their technical support since the release of Windows 7 than before. While it sounds great, it is in part due to Microsoft putting some of the burden on the Microsoft Answers website and their own Twitter. They have also put it on to a few of us website owners, as well. With more sites doing free support for Windows (I do, to an extent!), it just makes it easier to find and get support for small issues.
The drop in calls isn’t just due to the fact that Windows 7 appears less problem-plagued than its predecessor, though. In the weeks leading up to and following the operating system’s release, Microsoft also added two new ways to get help–through an online forum called Microsoft Answers and via the Microsoft Helps feed on Twitter.
MSTechPages is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. As an Amazon Associate, we earn from qualifying purchases at no extra cost to you.
