Microsoft has said that they have had fewer phone calls into their technical support since the release of Windows 7 than before. While it sounds great, it is in part due to Microsoft putting some of the burden on the Microsoft Answers website and their own Twitter. They have also put it on to a few of us website owners, as well. With more sites doing free support for Windows (I do, to an extent!), it just makes it easier to find and get support for small issues.
The drop in calls isn’t just due to the fact that Windows 7 appears less problem-plagued than its predecessor, though. In the weeks leading up to and following the operating system’s release, Microsoft also added two new ways to get help–through an online forum called Microsoft Answers and via the Microsoft Helps feed on Twitter.