AVG Update Kills Windows 7 64-Bit

AVG released an update yesterday that rendered 64-Bit versions of Windows 7 useless. The update caused an endless reboot loop with the error “STOP: c0000135 The program can’t start because %hs is missing from your computer. Try reinstalling the program to fix this problem.”. AVG has since fixed the update and it is now safe to do updates now. There are instructions on how to fix the damage of the first update here.

We are sorry to report that we have identified a potential conflict between one of our recent updates (3292) and a significant number of systems running on the Windows 7 64-bit platform that has caused systems to go into an infinite crash loop.

We regret any inconvenience this is causing our customers and we are working  quickly to resolve this issue.

It appears that the problems are most prevalent in Windows 7 64-bit systems. This is because a wrong update file is being served into the product. We removed the update immediately after the problem was identified and will release a program to ensure that the fix is completed automatically as soon as possible.

In the interim, we encourage our Windows 7 64-bit customers to do the following: Watch this video or follow the instructions below this video to help you solve this problem.